Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

New Member
Posts: 1
Registered: ‎11-24-2012
My Device: Bold 9900
My Carrier: Vodafone

BB9900 stolen & need 2 answer please

Hey xD


My love bb9900 is gone....STOLEN!!!


1. Question:

How can I block my bb pin so that no one can use my phone... BUT my provider tolled me ....they can´t block my phone...!!! :smileysad:(((     ( i´m surching it with bbprotect)


2. Question:

Today I bougt a new one... now my question: Should I make a new account for my new bb or should I sign in with my old account....But my problem is....If i sign in with my old account....can I still surch my phone through bb protect?????


I preciate your help!!!



Please use plain text.
Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: BB9900 stolen & need 2 answer please

1 - Your carrier is wrong. They're the ones who can block your phone's PIN. Even if they call RIM to do it, go through them.
2 - Use your old BlackBerry ID, and yes you can still use BlackBerry Protect to search for your phone.

I hope that helps you. :smileyhappy:

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Please use plain text.