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BlackBerry® Bold™

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New Member
rickyjamesd
Posts: 1
Registered: ‎02-04-2011
My Device: Bold 9780
My Carrier: O2 - UK

BBB 9780 showing a white screen

Hi

 

I received a call yesterday in the evening and the screen turned white. I tried removing the battery + pressed alt, right caps and del but still did not work. Also tried reloading the OS although it has the latest version of 6.0.0.264 using application loader yesterday. It did not work either. But today morning I went to carphone warehouse, they tried to tweak it but in vain. They suggested it was a hardware problem and had to be sent to bb support (which takes 28 days!!) It was still showing a blank screen. When i reached home, surprisingl y the cell phone was fine (dun ask how). I restored the data which i had saved on the laptop. After a few min tried calling up a friend, and the cell went blank again. I just pressed alt, right caps and del n it seemed to be fine again. Tried calling up and problem still persists.

Whats going on!!!!!

 

EXPERTS HELP!!

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Super Contributor
RandomV
Posts: 414
Registered: ‎11-19-2010
My Device: BlackBerry 9810, 9860, 9900, 9800, 9780 and 4xBB other models
My Carrier: BESx2/BISx3

Re: BBB 9780 showing a white screen

Best way to get rid of these errors is to advance backup....wipe....nuke with bbsak....reinstall OS....reload from  backup only needed information (AddressBook, Messages)....smile...

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New Member
asikan2
Posts: 1
Registered: ‎09-30-2011
My Device: Blackberry Bold 9870
My Carrier: T-mobile

Re: BBB 9780 showing a white screen

Hi your solution did not work. I still have the white screen and its not going away.

 

Thank You

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New Contributor
Dinisha
Posts: 2
Registered: ‎10-04-2011
My Device: Bold 9780
My Carrier: vodafone

Re: BBB 9780 showing a white screen

i am facing the same issue. the white screen just wont go.. plz help.

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New Member
thas240
Posts: 3
Registered: ‎10-22-2011
My Device: bold 9780
My Carrier: rogers

Re: BBB 9780 showing a white screen

Try locking the screen and press on bottom right corner of the screen and "p" button at the sametime.  It work for me:Shifty:

 

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New Member
thas240
Posts: 3
Registered: ‎10-22-2011
My Device: bold 9780
My Carrier: rogers

Re: BBB 9780 showing a white screen

I ment to say press on the bottom corner of the screen
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New Member
choblar
Posts: 1
Registered: ‎11-28-2011
My Device: Bold 9780
My Carrier: Bell

Re: BBB 9780 showing a white screen

God bless you sir! I have been trying for hours to fix my phone and your solution is the only one that has rendered it somewhat usable!

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New Member
clwenner
Posts: 1
Registered: ‎12-01-2011
My Device: Bold 9780
My Carrier: Rogers

Re: BBB 9780 showing a white screen

What worked???  Touching the screen?  I tried this - i tried everythign, system reload, battery & sim pull, system wipe - screen won't stay on - keeps going white or streaked... what's the solution - a new screen i suppose?  Did anyone drop theirs before this happened or was it random??

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New Contributor
tylersw
Posts: 4
Registered: ‎12-01-2011
My Device: Bold 9700
My Carrier: T-Mobile

Re: BBB 9780 showing a white screen

HOLY **bleep**, you are my hero. I have no idea why that works, but thank the Lord you thought to suggest it.

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New Member
thas240
Posts: 3
Registered: ‎10-22-2011
My Device: bold 9780
My Carrier: rogers

Re: BBB 9780 showing a white screen

Another fix is to open up the blackberry and reseat the screen cable connection careful avoid this if your phone is under warranty.
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