10-05-2013 02:34 PM
Thank you for your help.
While making a software update my phone froze at the screen " Software Updates, Backing Up Your Data, Social Feeds, Overall Backup Progress: 81%" I started the upgrade around 10pm yesterday and around 11:30pm the previous screen appears. So I let it run till 4am today (oct-5-2013).
Thing I've done:
1) I turn off the devise using the End/Power key. Then I restarted the phone and it went back to the same screen, but the Overall Backup Progress stay at 8%. After about 2 hr I screen locked the phone
2) Went to the office and tried the following, using the BB Desktop w/out the battery press update, the desktop request either "Repair or Cancel". Tried both without avail.
3) Tried the BB on Safe mode and then connect to Desktop but BB shows screen Backing Up Your Data with the same Overall backup at 8%.
I am not able to restart or do anything with my BB
Thank you, Jorge
10-05-2013 04:38 PM