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BlackBerry® Bold™

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New Member
Imaank
Posts: 1
Registered: ‎11-28-2012
My Device: Blackberry Bold 9700

BBM Activation

[ Edited ]

Im having a problem re-activating my BBM. It ran out over 2 months ago, now I thought to get it back, so I topped my phone up £5 and I texted orange, "start bb"  and they returned a text saying, "we have received your request and stuff blah blah, then. It said the changes to your BB could take up to 24 hours. It has been 2 days now and it still hasn't activated my bbm. I tried battery pulling and resetting my phone but nothing seems to work. I could do with some advice or help. Don't want to call them because it costs money and I only have enough credit for bbm...

Hall of Famer II
sdgardne
Posts: 48,786
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: BBM Activation

Hi and Welcome to the Community!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! But, from what you said, I have doubts...and no solutions either. ALL of your services are delivered to your BB by your mobile service provider...hence, only they can resolve why they are not doing so.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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