07-17-2013 12:03 PM
07-17-2013 02:39 PM
Welcome to BlackBerry Support Forums
Its been how long you're having this issue ? Have you tried to update you BBM name ( like adding something beside you name, any Smiley etc ) ? You can try that .
If issue persists then you can try re-installing BBM which helped most user in past in resolving there issues with Display Picture. To do that On On your Homescreen Go to Options > Device > Application Management > Locate and delete BlackBerry Messenger from there. After deleting do a Battery Pull Restart like this device Powered On remove the battery wait a min. then re-insert it back .
KB10040 : How to view or remove installed application on a blackberry smartphone
Finally after reboot use your BlackBerry Browser and browse to www.blackberry.com/bbmdownload and download the most recent available for your device model. If device prompt for a restart do it .
Please Note :
If you're having BBM7 or higher then your BBM Contacts are integrated with your BlackBerry ID , after installing when you login with your BlackBerry ID your Contacts will be restored back , but if you're having any previous persion then first do a local backup , you can backup in your Media card, refer to this KB for further help
KB20554 How to back up and restore the BlackBerry Messenger contact list
07-18-2013 02:30 AM
If you think it's taking too long to reflect those changes then you can try those steps as suggeted .
let us know if issue remains.