Welcome!

Welcome to the Official BlackBerry Support Community Forums. This is your resource to discuss support topics with your peers, and learn from each other. New to the forum? Please visit the ‘Getting Started’ link below.
All New Topics | All New Posts
inside custom component

BlackBerry® Bold™

Reply
Topic Options
adaguilar
New Member
adaguilar
Posts: 2
Registered: ‎03-15-2013
My Carrier: T Mobile

BBM Icon dissapeared after I upgraded App

Options

‎03-15-2013 01:40 PM

Please help

Report Inappropriate Content
Message 1 of 3 (206 Views)
Reply
0 Likes
Please use plain text.
 
adaguilar
New Member
adaguilar
Posts: 2
Registered: ‎03-15-2013
My Carrier: T Mobile

Re: BBM Icon dissapeared after I upgraded App

Options

‎03-15-2013 01:59 PM

Blackberry Bold 9900

Report Inappropriate Content
Message 2 of 3 (197 Views)
Reply
0 Likes
Please use plain text.
 
JSanders
Posts: 67,373
Topics: 486
Likes: 20,557
Solutions: 5,282
Registered: ‎04-01-2008
My Carrier: Verizon • AT&T

Re: BBM Icon dissapeared after I upgraded App

[ Edited ]
Options

‎03-15-2013 03:31 PM - edited ‎03-15-2013 03:32 PM

Resolution 1

  1. Confirm that the BlackBerry Messenger icon has not been relocated to a folder, such as Downloads or Instant Messaging, on the Home screen.
  2. If using BlackBerry 6 or BlackBerry 7 confirm the icon is not hidden using the  Universal Search feature
  3. Perform a hard reset. For instructions, see KB02141.
  4. If the hard reset does not bring the icon back, attempt to download and install BlackBerry Messenger again.

Download BlackBerry Messenger from www.blackberry.com/messenger

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.

Report Inappropriate Content
Message 3 of 3 (189 Views)
Reply
0 Likes
Please use plain text.