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Regular Contributor
DrFever
Posts: 97
Registered: ‎08-19-2010
My Device: Bold 9780, Bold 9900
My Carrier: Rogers Wireless (Canada)
Accepted Solution

BBM Voice Chat suddenly won't work on Bold 9900

First and foremost, I have full wifi bars on my phone.  This is both on my home network and work network.

 

My phone is fully updated and I'm running BBM 7.0.1.23

 

Issue:

 

I can't get any access to BBM voice chat. I always have the grey bard in the top right of my status that says "your voice chat connection cannot be established"

 

Can anyone offer some assistance in this regard?

 

Thank you in advance to all that reply.

 

Regards

Dan

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Hall of Famer II
sdgardne
Posts: 47,316
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BBM Voice Chat suddenly won't work on Bold 9900

Hello!

With a strong carrier network signal, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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Regular Contributor
DrFever
Posts: 97
Registered: ‎08-19-2010
My Device: Bold 9780, Bold 9900
My Carrier: Rogers Wireless (Canada)

Re: BBM Voice Chat suddenly won't work on Bold 9900

Thank you. I will try and update the forum.
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Regular Contributor
DrFever
Posts: 97
Registered: ‎08-19-2010
My Device: Bold 9780, Bold 9900
My Carrier: Rogers Wireless (Canada)

Re: BBM Voice Chat suddenly won't work on Bold 9900

sdgardne ... Thank you. This did the trick!!

Regards!
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Hall of Famer II
sdgardne
Posts: 47,316
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BBM Voice Chat suddenly won't work on Bold 9900

You are most welcome...enjoy!

(BTW -- the batt-pull reboot is a standard remedy to try whenever sluggishness or odd behavior appear...the other two steps can be important for some situations as well.)

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Regular Contributor
DrFever
Posts: 97
Registered: ‎08-19-2010
My Device: Bold 9780, Bold 9900
My Carrier: Rogers Wireless (Canada)

Re: BBM Voice Chat suddenly won't work on Bold 9900

I tried many a battery boot which finally led me to seek help. Thank you again.

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Hall of Famer II
sdgardne
Posts: 47,316
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BBM Voice Chat suddenly won't work on Bold 9900

Ahhhh...sorry...couldn't have known that from your first post (always best to report all that has already been tried so as to avoid redundancy). Cheers!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Regular Contributor
DrFever
Posts: 97
Registered: ‎08-19-2010
My Device: Bold 9780, Bold 9900
My Carrier: Rogers Wireless (Canada)

Re: BBM Voice Chat suddenly won't work on Bold 9900

No need to apologize ... My bad for not mentioning it but as blackberry junkie, battery pulls are common place and the first think I always try. I'll remember to include "battery pull" in any future support requests. Lol
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Regular Contributor
DrFever
Posts: 97
Registered: ‎08-19-2010
My Device: Bold 9780, Bold 9900
My Carrier: Rogers Wireless (Canada)

Re: BBM Voice Chat suddenly won't work on Bold 9900

Sad to say that the problem has come back.

 

Now I am having problems connecting on all 3 of my wifi networks.... both at home, and my two office locations.

 

Netgear at the office and D-Link at home.

 

I've tried steps above, they seem to work for a day and then they go back down.  I've tried battery pulls, following the instructions again but no success.

 

Anything else to try short of re-installing the operating system (probably a corrupt file somewhere although  I am not receiveing any error messages on start up) and then re-installing the BBM upgrade.

 

Any thoughts?

 

Thank you in advance.

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,316
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BBM Voice Chat suddenly won't work on Bold 9900

Given that things worked before, and then stopped, leads me to believe more in a service issue than a local one...but, you might still review this:

  • KB33102 Using BlackBerry Messenger Voice Chat behind a firewall

If things worked fine in a specific location, and now they've stopped, you might also try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

 

I'm honestly not sure if BBM and Chat should even work in Safe Mode, but if it does, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.