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New Contributor
Posts: 5
Registered: ‎01-30-2013
My Device: Blackberry Bold 9900
My Carrier: Rogers

BBM Wont work after downloading software version 7.1.0 Bundle 2108. HELP!

"cannot set up BBM"

A temporary BBM server error has occured

 

(RETRY)

 

When i click retry it says "associating BBM with your Blackberry I.D"

 

and goes back to the first message

 

this is what comes up when i try clicking on BBM. I have tried deleting and re-downloading, tried pulling my sim, having WIFI on, hard restart, nothing is working that i could think of to try and fix this. my BBM had worked before this update, everything else works execpt BBM

also a new APP was downloaded onto my phone called "application Resource Monitor"

I have tried turning that off also and that did not help.

 

if anyone has an answer please help me out it would be greatly appreciated

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM Wont work after downloading software version 7.1.0 Bundle 2108. HELP!

 


Will7979797979 wrote:

 

 I have tried deleting and re-downloading, tried pulling my sim, having WIFI on, hard restart, nothing is working that i could think of to try and fix this. my BBM had worked before this update, everything else works execpt BBM

 



Hi Will7979797979

 

Welcome to BlackBerry Support Forums

 

 

Can you clarify if you are able to use other BlackBerry Services  ?

 

If you are having problem with the recent version of BBM then you can roll back to a previous version of BBM,If you are willing to do that then try this: On your Homescreen Go to Options > Device Application Management > Locate and delete BlackBerry Messenger from there.

 

After deleting do a Battery Pull Restart like this device POWERED ON remove the battery wait a min. then re-insert it back . After reboot from your BlackBerry Browser browse to  http://mobileapps.blackberry.com/devicesoftware/entry.do?code=bbm6  and download  BBM 6.2 . 

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New Contributor
Posts: 5
Registered: ‎01-30-2013
My Device: Blackberry Bold 9900
My Carrier: Rogers

Re: BBM Wont work after downloading software version 7.1.0 Bundle 2108. HELP!

I am able to use BB app world, its just BBM that does not work, my BBM worked perfectly before i did the update and now it isnt working.

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM Wont work after downloading software version 7.1.0 Bundle 2108. HELP!

Hi Will7979797979

 

 

                 On your Homescreen Click On Manage Connection > Service status > BlackBerry Internet Service > What is the status ? .

 

As I said if you are unable to proceed with the newer  version then as a Workaround you download BBM6.2 for the time being.

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New Contributor
Posts: 5
Registered: ‎01-30-2013
My Device: Blackberry Bold 9900
My Carrier: Rogers

Re: BBM Wont work after downloading software version 7.1.0 Bundle 2108. HELP!

Blackberry Internet Service

Connection: Wifi

 

Blackberry Enterprise server

connection: Not connected

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM Wont work after downloading software version 7.1.0 Bundle 2108. HELP!


Will7979797979 wrote:

Blackberry Internet Service

Connection: Wifi

 

Blackberry Enterprise server

connection: Not connected


Ok turn off your wifi and try to do over your mobile network, also after you turn of your wifi go that Manage connection screen again and see what's the status of BlackBerry Internet service , is it connected to your mobile network or not

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 5
Registered: ‎01-30-2013
My Device: Blackberry Bold 9900
My Carrier: Rogers

Re: BBM Wont work after downloading software version 7.1.0 Bundle 2108. HELP!

it switched over to my mobile network and i still cannot connect

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM Wont work after downloading software version 7.1.0 Bundle 2108. HELP!

Hi Will

 

      As I asked after switching to your Mobile network check your BlackBerry Internet Service status , is it conected ? If it is connected then try those steps in a sequence.

 

 

1- Register your Handheld .

    • KB00510 How to register a BlackBerry smartphone with the wireless network
    • Wait till a Registration messages comes in your message box.

2- Resend your Service Book

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • KB02830 : Send the service books for the BlackBerry Internet Service
  • ( Wait till a registration message comes for each email you have configured on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back .

 

Then try it again Or as I first suggested you can Install BBM6.2 anytime if you are having issues with BBM7.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 5
Registered: ‎01-30-2013
My Device: Blackberry Bold 9900
My Carrier: Rogers

Re: BBM Wont work after downloading software version 7.1.0 Bundle 2108. HELP!

i downloaded 6.2 and i registered my blackberry with the wireless internet, but bbm still does not work and is not showing in my bb app world

then i went deeper into bb app world and it said BBM is unavailable for this device

 

who the hell made a blackberry not compatible with BLACKBERRY messenger

 

 

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM Wont work after downloading software version 7.1.0 Bundle 2108. HELP!

Hi Will7979797979

 

 

Did you recieve those registration message on your Message Box , If not then contact your Carrier for further help.Also try deleting and reinstalling BBM 6.2 again on your device.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.