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New Contributor
Anas_Nader
Posts: 5
Registered: ‎03-23-2013
My Device: Bold 9900
My Carrier: Axiom Telecom
Accepted Solution

BBM contacts are lost !!

Hello,

 

Actually, today was the first time I use Blackberry Desktop Software. After connecting my device to the USB port, the Blackberry Desktop Software asked to make a backup. I allowed that to happen, so it made a backup.

After unplugging my device from the PC, I tried to use the BBM, but I realized that all my contacts are lost.

 

I tried to restore my mobile files using the application. When I did that, I found all my files and information on the device, but I didn't find the BBM contacts, so I tried to restore the BBM contacts from Blackberry Desktop Software, but that didn't work.

 

By the way, sorry if my language is sick. I try to improve it daily.

 

Hope u help me :smileyhappy:

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Contributor
taheralnajjar
Posts: 22
Registered: ‎06-20-2012
My Device: Bold - 9780
My Carrier: STC (Saudi Arabia)

Re: BBM contacts are lost !!

What's the BBM version you have?

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New Contributor
Anas_Nader
Posts: 5
Registered: ‎03-23-2013
My Device: Bold 9900
My Carrier: Axiom Telecom

Re: BBM contacts are lost !!

I have the version 6.2.0.50
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Contributor
taheralnajjar
Posts: 22
Registered: ‎06-20-2012
My Device: Bold - 9780
My Carrier: STC (Saudi Arabia)

Re: BBM contacts are lost !!

I think you did upgraded to Ver 7 which is saving your BBM contacts in your BB ID.

 

If you did so before you lost them try to re-download it and upgrade your BBM to ver 7 from

 

http://blackberry.com/bbm

 

Select your desired language and update then sign on with your BlackBerry ID.

 

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New Contributor
Anas_Nader
Posts: 5
Registered: ‎03-23-2013
My Device: Bold 9900
My Carrier: Axiom Telecom

Re: BBM contacts are lost !!

it says : "Sorry, your device does not meet the system requirements that are needed to support Blackberry Messenger"
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Contributor
taheralnajjar
Posts: 22
Registered: ‎06-20-2012
My Device: Bold - 9780
My Carrier: STC (Saudi Arabia)

Re: BBM contacts are lost !!

What is your BlackBerry model?

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New Contributor
Anas_Nader
Posts: 5
Registered: ‎03-23-2013
My Device: Bold 9900
My Carrier: Axiom Telecom

Re: BBM contacts are lost !!

Bold 9900
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Contributor
taheralnajjar
Posts: 22
Registered: ‎06-20-2012
My Device: Bold - 9780
My Carrier: STC (Saudi Arabia)

Re: BBM contacts are lost !!

Try to do a files backup then upgrade your BB OS.

 

You should be able to do that via BlackBery Desktop then try to update BBM.

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New Contributor
Anas_Nader
Posts: 5
Registered: ‎03-23-2013
My Device: Bold 9900
My Carrier: Axiom Telecom

Re: BBM contacts are lost !!

Thank you a lot
That worked, and now my contacts are existing :smileyhappy:
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Contributor
taheralnajjar
Posts: 22
Registered: ‎06-20-2012
My Device: Bold - 9780
My Carrier: STC (Saudi Arabia)

Re: BBM contacts are lost !!

Great,

 

Please mark your issue as resolved :smileywink:

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