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BlackBerry® Bold™

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New Contributor
baseecute
Posts: 2
Registered: ‎01-23-2013
My Device: T-mobile, 9700
My Carrier: Glo

BBM not working after upgrade

after i tried to update my bbm to 7.0.0.1.2 i cant access my bbm. it brings an error message bbm failed to register with the bbm service. registration is necessary to use features of this application. please ensure your device time is correctly set, open the my profile screen and check the bbm registratiion status and if i press ok it says associating bbm with your blackberry id. 

i receive bbm chats but i cant open my bbm so i cant view my chats.

thanks i need help urgently. i am in Nigeria

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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: BBM not working after upgrade

Hi baseecute,

Welcome to the Support Community!

Have you already verified in Options > Display > Date and Time that both your time and time zone are correct?

 

Let me know the results.


-FS


 


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New Contributor
baseecute
Posts: 2
Registered: ‎01-23-2013
My Device: T-mobile, 9700
My Carrier: Glo

Re: BBM not working after upgrade

hello FS thanks for your response i have done that already but it didnt solve the problem. 

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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: BBM not working after upgrade

Hey baseecute,

 

In that case, I would recommend contacting your network provider for further investigation into this issue.

 

Hope this helps.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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