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mvhardjanto
Posts: 1
Registered: ‎11-04-2012
My Carrier: Mentari

BBM not working while roaming & there's wi-fi available

So my parents are visiting the US from Indonesia. They both have full data plan on their Blackberry. The BBM is not working even when you turned on the network. I registered the device on wireless network and was told it was succesful, but still the BBM is not working. Can someone help, please? Thanks!

 

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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010

Re: BBM not working while roaming & there's wi-fi available

Hi mvhardjanto and welcome to the BlackBerry Support Community Forums!

 

Just to clarify, are your parents still using their SIM from Indonesia or did they change to a local SIM card? Are they able to send/receive email or browse?

 

Thanks.

 

-CptS

 

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