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Posts: 49,709
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2267), Playbook (2.1.0.1526)

Re: BBM not working


Snow_black wrote:
Have a secondhand bb 8520 I did not do the wipe yet and the I'd is still the same when I changed it it also changed on the other phone now bbm doesn't work it says"you restored your device data using bb desktop software but your bbm contacts are saved based on your bb Id to back up contacts you can add them to bbm "then when you click yes it exits bbm and when you try to enter it freezes

Hi and Welcome to the Community!

 

First, if I have misunderstood you, please try to post again and use some punctuation and sentence structure. Parsing your huge paragraph into useful sentences is quite difficult, and it is highly likely that I have not done so correctly, and therefore not properly understood what you intended to communicate.

 

I think that perhaps this KB applies to you:

  • KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone

Since you say you have not done what it instructs...well, quite simply you must. Further, if the Seller did not already perform their steps, then you performing your Buyer steps could well be completely useless...

 

Good luck and let us know!




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