Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Hall of Famer II
Posts: 49,709
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (

Re: BBM not working

Snow_black wrote:
Have a secondhand bb 8520 I did not do the wipe yet and the I'd is still the same when I changed it it also changed on the other phone now bbm doesn't work it says"you restored your device data using bb desktop software but your bbm contacts are saved based on your bb Id to back up contacts you can add them to bbm "then when you click yes it exits bbm and when you try to enter it freezes

Hi and Welcome to the Community!


First, if I have misunderstood you, please try to post again and use some punctuation and sentence structure. Parsing your huge paragraph into useful sentences is quite difficult, and it is highly likely that I have not done so correctly, and therefore not properly understood what you intended to communicate.


I think that perhaps this KB applies to you:

  • KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone

Since you say you have not done what it instructs...well, quite simply you must. Further, if the Seller did not already perform their steps, then you performing your Buyer steps could well be completely useless...


Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code