03-05-2013 05:46 AM
I used bold 9900 to upgrade BBM from app world. After it was done downloading, I opened and it showed "Associating BBM with BB ID" I logged in with my BB id and it started "Restoring". Its close to a week now and it haven't finished restoring back my BBM. I need serious help and I don't want to loose my contacts. Somebody please help urgently!!
03-05-2013 01:07 PM
Welcome to Support Forums
I assume you have BlackBerry Data Plan / BIS already on your account , if you don't have then call you carrier to activate that it will fix your current issues with BBM7.
If you already have that ( BIS ) on your account then you can try this to see if that help . First On your Homescreen go to Options > Device > Application Management > Delete BlackBerry Messenger from the list , then perform a Battery pull restart by removing the Battery while your device is Powered On .
Then Reset your BlackBerry ID password , For help refer to this Knowledge Base :
KB26361 :How to change or reset a BlackBerry ID password.
Once you have reset your BBID password login with your new BlackBerry ID password on your device.Finally from your BlackBerry browser browse to www.blackberry.com/bbm and download the most recent version of BBM available for your device. After installing your device may reboot and associate with your BlackBerry ID.
Try it to see if that help or you have to contact your Carrier to know about your current problem .
03-06-2013 05:57 AM
Apart from BBM are you able to use other BlackBerry Data Services , like email services !
03-06-2013 06:07 AM
We have noticed this issue " Restoring BBM " with a few users , if those methods fails then I must say you have to contact your Carrier for further help.
Or locate an WiFi and try to restore it over a wifi network which might help.