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BlackBerry® Bold™

New Member
Posts: 1
Registered: ‎03-19-2013
My Device: Bold 9930
My Carrier: verizon

BBerry bold bluetooth issue

when i am driving and connected to blue tooth, in the middle of a call, the bluetooth kicks out.  this happens with more than one bluetooth device, so i believe it is the phone.  Any suggestions?

Hall of Famer II
Posts: 55,802
Registered: ‎11-28-2008
My Device: PRIV (5.1.1), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: BBerry bold bluetooth issue

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.


Also, be sure to try with different BT devices...the BT device itself could be the root of the problem.


If the behavior continues no matter what, then you should consider more drastic measures (e.g., OS update, WIPE, OS reload, BBSAK/JLCMDR wipe/reload, etc.).


Keep in mind, however, that if the problem is hardware of the BB, then there is no amount of software, OS, nor internet-distance assistance that can really help.

Good luck and let us know!

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Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.