01-21-2010 06:26 AM
we have a BES 126.96.36.199 at our workplace. the reconciliation is working fine, but some of the messages are not reconciling properly.
it is always the same type of messages: Read Reports, Delivery Reports, and INTERNAL EXCHANGE messages (i mean by internal the ones sent from users within the same exchange server).
when we read them on outlook or delete them, they don't mark as read or deleted on the BB. if we read them ON the BB or delete them ON the BB, it deletes them on outlook.
all other messages are working fine. same for contacts, calendars etc...
can anyone help/
Solved! Go to Solution.
01-21-2010 04:25 PM
This will explain a lot about reconcile and hard deletes
KB04863 - Permanent deletion of email messages in Microsoft Outlook does not reconcile to the BlackB...
link in above KB in case you missed it
KB04853 - How to enable hard deletes on the BlackBerry Enterprise Server
I have also changed the messages state size to 1000 and it cured 99% of our issues.
The performance hit and RAM increase is almost nil on the BES box.
On Device also double check:
Make sure that Wireless Reconcile is set to On. Sometimes toggling that to off, saving it, then turning it back on.
Messages Options - Email reconciliation -
Delete on Mailbox and handheld,
wireless reconcile = Yes
On conflicts = Mailbox wins.
01-22-2010 10:34 AM
You are welcome, Glad to have helped out.