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New Contributor
Posts: 9
Registered: ‎12-30-2009
My Device: Bold 9700
My Carrier: MTC Touch
Accepted Solution

BES not reconciling ALL messages

Hi All,

 

we have a BES 4.1.4.15 at our workplace. the reconciliation is working fine, but some of the messages are not reconciling properly.

 

it is always the same type of messages: Read Reports, Delivery Reports, and INTERNAL EXCHANGE messages (i mean by internal the ones sent from users within the same exchange server).

 

when we read them on outlook or delete them, they don't mark as read or deleted on the BB. if we read them ON the BB or delete them ON the BB, it deletes them on outlook.

 

all other messages are working fine. same for contacts, calendars etc...

 

can anyone help/

 

thanks, 

Guru III
Posts: 31,433
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES not reconciling ALL messages

This will explain a lot about reconcile and hard deletes
KB04863 - Permanent deletion of email messages in Microsoft Outlook does not reconcile to the BlackB...

link in above KB in case you missed it
KB04853 - How to enable hard deletes on the BlackBerry Enterprise Server

I have also changed the messages state size to 1000 and it cured 99% of our issues.
The performance hit and RAM increase is almost nil on the BES box.

On Device also double check:

Make sure that Wireless Reconcile is set to On. Sometimes toggling that to off, saving it, then turning it back on.
Messages Options - Email reconciliation -
Delete on Mailbox and handheld,
wireless reconcile = Yes
On conflicts = Mailbox wins.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 9
Registered: ‎12-30-2009
My Device: Bold 9700
My Carrier: MTC Touch

Re: BES not reconciling ALL messages

Well, i must say that this solved my issue!

thanks, much appreciated!

Guru III
Posts: 31,433
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BES not reconciling ALL messages

You are welcome, Glad to have helped out.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 4
Registered: ‎12-20-2011
My Device: Bold 9700
My Carrier: Vodafone UK

Re: BES not reconciling ALL messages


knottyrope wrote:


link in above KB in case you missed it
KB04853 - How to enable hard deletes on the BlackBerry Enterprise Server



This link is dead, please advise.