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New Contributor
Posts: 2
Registered: ‎02-15-2013
My Device: 9700
My Carrier: T-MOBILE
Accepted Solution

BLACKBERRY 9700 SOUND PROBLEMS NO SOUND OR VIBRATION ON INCOMING CALLS

All of a sudden there is no ringtone to my phone. It has worked perfectly until today! I checked and all the options are marked correctly to the maximum. I have a custom ringtone that was downloaded  about 2 months ago. No problems previously!

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BLACKBERRY 9700 SOUND PROBLEMS NO SOUND OR VIBRATION ON INCOMING CALLS

Hi TouchdownTerry

 

Welcome to BlackBerry Support Forums

 

Have you tried a Battery Pull restart ! Remove the battery while your device is Powered On wait for a min. then re-insert it back , after reboot see if it works Or try to change your custom ringtone to a default one and see .

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New Contributor
Posts: 2
Registered: ‎02-15-2013
My Device: 9700
My Carrier: T-MOBILE

Re: BLACKBERRY 9700 SOUND PROBLEMS NO SOUND OR VIBRATION ON INCOMING CALLS

I tried pulling the battery with no success! It was late so i put it on the charger and went to sleep. Woke up this morning and turned it on with all my ringtones now working. I have no idea! Please try to explain!

Thanks!

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BLACKBERRY 9700 SOUND PROBLEMS NO SOUND OR VIBRATION ON INCOMING CALLS

Hi TouchdownTerry

 

 

                          I think its just a minor glitch , As you already performed the battery pull and let it charge overnight it might have fixed that glitch, So enjoy Smiley Happy

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.