Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
Contributor
grifter14
Posts: 14
Registered: ‎05-11-2013
My Device: 9930

Re: BLACKBERRY BOLD 9900 WILL '''NOT''' TURN ON------PLEASE PLEASE PLEASE HELP--------

Well I didn't get a chance to reload os I immediately thought that would solve my initial problem, that being my bb didn't turn on and I was getting a persistence red flashing light. So after my attempts to reload os ended up in not being successful. That was phase one. My current position is a non responsive device with no power will not charge , no red light indicator, basically nothing .
Please use plain text.
JSanders
Posts: 85,301
Likes: 23,053
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BLACKBERRY BOLD 9900 WILL '''NOT''' TURN ON------PLEASE PLEASE PLEASE HELP--------

Some tips...

 

  • Use a different USB port.
  • Use a different PC.

 

1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.

NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.

BlackBerry Device Operating System downloads: http://www.blackberryforums.com/blackberry-device-specific/
Just select the appropriate device model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.

*****************
IF the above does not work or help, You will need to use JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:

Download JL_Cmder http://www.blackberryforums.com/rim-software/18789-jl_cmder.html
or download BBSAK http://bbsak.org/download.php

If JL_Cmder does not work, you can try this:
KB10144, http://www.blackberry.com/btsc/KB10144
and this: KB20371 http://www.blackberry.com/btsc/KB20371
Article ID: http://www.blackberry.com/btsc/KB10144
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
grifter14
Posts: 14
Registered: ‎05-11-2013
My Device: 9930

Re: BLACKBERRY BOLD 9900 WILL '''NOT''' TURN ON------PLEASE PLEASE PLEASE HELP--------

The first steps I previously tried when trying to install os. The following after I haven't just yet will try now and get back to you OK my progress. Thank you for your time and effort to assist. Will get back to you on details
Please use plain text.
Contributor
grifter14
Posts: 14
Registered: ‎05-11-2013
My Device: 9930

Re: BLACKBERRY BOLD 9900 WILL '''NOT''' TURN ON------PLEASE PLEASE PLEASE HELP--------

unfortuneately i am still trying here for the pc to recognise my device to do these steps again and nothing seems to be  happening. Tried with battery out and in but still device is unresponsive. Nothing has changed basically same blank screen with no power and no red light indicator. 

Please use plain text.
JSanders
Posts: 85,301
Likes: 23,053
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BLACKBERRY BOLD 9900 WILL '''NOT''' TURN ON------PLEASE PLEASE PLEASE HELP--------

Did this PC recognize this device in the past?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
grifter14
Posts: 14
Registered: ‎05-11-2013
My Device: 9930

Re: BLACKBERRY BOLD 9900 WILL '''NOT''' TURN ON------PLEASE PLEASE PLEASE HELP--------

Yes when I was getting red light buy not now. I believe if I did these steps before it may have worked but I am not sure what the problem is now.
Please use plain text.
JSanders
Posts: 85,301
Likes: 23,053
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BLACKBERRY BOLD 9900 WILL '''NOT''' TURN ON------PLEASE PLEASE PLEASE HELP--------

grifter14, any luck on this yet?

 

I've been unavailable the past few days.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.