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New Contributor
SkullMurphy
Posts: 3
Registered: ‎12-25-2012
My Device: Bold 9700
My Carrier: Rogers

BLACKBERRY PROTECT ERROR MESSAGE

hI  i RECENTLY UPDATE FROM 5 TO 6 ON MY BOLD 9700   EVERYTHING RESTORED PROPERLY E3XCEPT BB PROTECT  GETTING ERRO MESSAGE '   ERROR STARTING    net_rim_bb_dryad_gui:smileyfrustrated:ymbal   "security.deviceunderattack' not found.       Any ideas?  Anyone?   thx in advance.  Gary

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Forums Veteran II
Wolf359
Posts: 3,340
Registered: ‎12-29-2011
My Device: Q10 / Playbook

Re: BLACKBERRY PROTECT ERROR MESSAGE

If you still get that message after a battery pull, try to uninstall and reinstall protect.

http://us.blackberry.com/apps/blackberry-apps/protect.html

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Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Contributor
SkullMurphy
Posts: 3
Registered: ‎12-25-2012
My Device: Bold 9700
My Carrier: Rogers

Re: BLACKBERRY PROTECT ERROR MESSAGE

Thx for help. Battery pull unsuccessful and the link "could not be found". (I am a canadian user). Tried a download from Blackberry.com. Got a message that is was unsupported. Maybe the 5 version supporte @rotect and not the 6?
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Forums Veteran II
Wolf359
Posts: 3,340
Registered: ‎12-29-2011
My Device: Q10 / Playbook

Re: BLACKBERRY PROTECT ERROR MESSAGE

Gotcha.  I did find this link too for Canada, give it a try:

http://ca.blackberry.com/support/apps-and-software/blackberry-protect.html

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If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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Super Contributor
craigashy
Posts: 455
Registered: ‎05-29-2011
My Device: BlackBerry Z30
My Carrier: Orange/EE. UK

Re: BLACKBERRY PROTECT ERROR MESSAGE

Un-install it and reboot, then re-install it. You should then receive a message, open that message and it will redirect you to BB Protect, then just set it up.
Craig Ashcroft Elite UK
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