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BlackBerry® Bold™

Posts: 1
Registered: ‎11-26-2012
My Device: Bold 9900




My B9900 has problem to setup email either on the phone or through the mobile.blackberry.com. 


I have full BB service from UK O2, and there's Blackberry symbol on the up-right corner of the phone. I can surf internet and use other BIS data service, except email. 


When I try to get into the email setup page, the phone suggests my blackberry isn't registered with the network, and need to register through the Host Routing Table. I did what it asked, and got the confirmation message right after I clicked "Register" in the Host Routing Table. The message confirm my handheld has been registered with the wireless network. However, when I try to get into the email setup page after this, it asks me to register through the Host Routing Table again. 


I tried this hundred times, but still couldn't get to the email setup page. I also tried deleting all the service books, pull out of the battery, and even factory reset the phone, but still couldn't solve the problem. 


BTW, the phone previously was used in Australia registered with the Optus network. 


Really appreciate if someone could help. 



Hall of Famer II
Posts: 49,063
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (


Hi and Welcome to the Community!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you can try, from your BB Browser, www.blackberry.com/integrate. Alternatively, you can try, from a PC/browser, your carriers BIS site, if they have one.  Otherwise, you should contact your mobile service provider for formal support and potential escalation into RIM enhanced support (which only your carrier can do).

DFENGER wrote:


BTW, the phone previously was used in Australia registered with the Optus network. 


Given that, be sure you've also reviewed and followed this:

  • KB03889 Changing the service provider or network

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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