12-09-2011 04:10 AM
12-18-2011 04:27 AM
Exactly the same problem with me. Brand new 9900, only one week old from Vodafone. Woke up to the 'red light' demon this morning. Absolutely gutted and not impressed. As a self employed business consultant, tht's me in bother with email/internet access lost while away from home/the office; not to mention the undoubted hassle with the delay I can imagine in getting this replaced/fixed.
12-22-2011 09:51 AM
I'm writing this post from Toronto, Ontario, Canada. RIM's customer service just sucks! No action taken to fix this problem, I'm a new Blackberry user, I liked the Bold 9900 but with this serious failure it turned out to be useless!!!
12-23-2011 06:44 AM - edited 12-23-2011 06:45 AM
I have a 9930 with Verizon and had this problem over a month ago while in Amman, Jordan on business. Exact same facts -- plugged it in to charge overnight, woke up the next morning to the blinking red light of death. See my post on this board under "Blackberry Bold 9930 Died and Cannot be Restored."
Thankfully, I knew someone who was coming to Jordan and could bring a replacement phone with him. But since RIM has not yet fixed this problem -- and since a reliabile mobile phone is critical to me -- I'm looking into either the iPhone 4s or an Android as a replacement. I do a lot of international work and can't be put in this position again.
Does anyone have any observations/suggestions as to a non-RIM replacement for those of us who are tired of waiting for RIM to fix this problem -- and who cannot really afford to wait any longer?
02-17-2012 07:36 PM
Same problem here. Bought it from TMOBILE store. Spent over an hour w/TMOBILE tech support - they couldn't fix it. TMOBILE won't give me a new phone until I've gone through RIM customer service, which is supposed to get in touch with me "in a couple days." I just bought a Blackberry PlayBook, but it's not much good w/o a Blackberry smartphone to interconnect with.
My multi-year love of Blackberry's may be winding down...
12-02-2012 08:06 PM
I share your agony! The 'Red Light' phenomenon struck my BB 9900 this morning and have left me devastated with no access to my emails, voice calls and biz connectivity! Wonder if RIM will fix the issue before they fade away into oblivion!!!!!
12-09-2012 11:57 PM
I would like to rechristen 'Black Berry' as 'Black Burry'! This is why?
I buy an expensive BB Bold 9900 on 1st Dec 2011. My BB Bold 9900 goes on a blink with the 'Red Light' phenomenon on 1st Dec 2012, that I expained earlier in this forum last week. The city of Bangalore with perhaps over 100k BB users has 3 service centres most inconveniently located with the main service centre as Cunningham Road with a single desk to respond, that it took me 60 minutes on 4th Dec 2012 to just get my BB Bold 9900 accepted for service! Today i.e. after several attempts since this morning I finally connected to a land line no of the Service Centre to check the status! Here's why it is Black Burry! I was told by an employee of Reddington (Service dealer appointed by BB) that a diagnosis and response would take a minimum of ten working days and that they would not be able to respond to me earlier than 14th Dec 2012!
I decided to use my old BB Curve as a back up device and guess what?? The 'Red Light' phenonmenon crashes this one too! This time I have no intention of seeking support but to give all my BB's a decent burial!!!!
BB Service sucks! BB sucks!