BlackBerry® Bold™

[Kintomani]

When landing in Germany and switching on the phone and trying to send an sms got this error message "Uncaught exception:java.lang.NullPointerException", after several attempts I restarted the phone an the sms icon diappeared from the menu. I can send sms though through email application, but don't receive them any more, because there is obviously no place where they can go now.. when doing the following messages-view folder-inbox sms again this Uncaught exception:java.lang.NullPointerException appears.. PLEASE HELP((((((((

[urumilton]

This issue was reported in early bundles of 4.5 and 4.6 and is confirmed to be resolved in 4.5.0.42 (and above) and 4.6.0.61 (and above). 

You need to upgrade your software device, follow this link

http://na.blackberry.com/eng/support/devices/

[Kintomani]

That was fast! Thanxxx!!! I already updated it, but the sms mms icon didn't appear.. either I'm doing something wrong(doubt it though...) or I need a complete reinstallation of the whole software?

[urumilton]

For the sms icon, check this please

go to message folder, press menu, options, general options, sms and email inboxes, change to separate, let me know 

[Kintomani]

Yeah I know about this, but it's not the options failure, it's some error with the software cause before I had it and the options were seperate, now it's still seperate, but the icon has vanished............any clue? and thank you so much in advance!!!

[urumilton]

1 - reset the theme to default settings

2 - change the theme and check if the icon appears 

[Kintomani]

No good...I guess I need to reinstall the whole device software? will be greateful for any links to instructions how to do it

[urumilton]

Here is the link, choose the online option

http://na.blackberry.com/eng/support/devices/blackberrybold.jsp

[Kintomani]

I must be doing something wrong because sms/mms icon didn't appear and all stayed the same.......trying not to throw the phone out of the window after 5 hours of problem solving....

[Olive123]

Hi,

I am experiencing the same problem. My sms icon disappeared overnight, all my media files were erased from the device and all my Blackberry Messenger contacts were erased... All in all not a good day. If you find a solution please share!!I will try calling BB support and get this resolved.

Olive