Warning: You should not install BlackBerry® Device Software that is earlier than the version installed on the BlackBerry smartphone. Doing socould cause the BlackBerry smartphone to malfunction.
Before proceeding, make sure that the latest version of BlackBerry Device Software is installed on the computer by completing the following steps:
Warning: The following procedure will erase all data from the BlackBerry smartphone.
1) Back up the BlackBerry smartphone before proceeding (Instructions Below)
BlackBerry device users can perform a full or selective backup of the data using the Backup and Restore tool in BlackBerry Desktop Manager by completing the following steps:
Connect the BlackBerry device to the computer running BlackBerry Desktop Manager.
Open BlackBerry Desktop Manager.
Double-click Backup and Restore.
SelectBackup to perform a full backup or select Advanced to perform a backup of specific databases.
Choose a location to save the backup file, then click Save.
2) Blackberry Software installation process:
To perform a clean install of the BlackBerry Device Software using BlackBerry Desktop Manager 4.1 - 4.3, perform the following steps:
Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
Double-clickApplication Loader.
Click Nextto start the installation process.
Type your BlackBerry smartphone password, if prompted, and clickOK.
Click the check boxes next to the names of the applications you want to load, and then click Next.
ClickAdvanced, and then click the check boxes beside Erase all application data and Erase all currently installed applications.
ClickNext.
Click the check box next to Do not automatically backup the application data during the loading process (if prompted).
Clear the check box next to Backup and restore applications installed wirelessly (if prompted).
Click Next -> Finish.
When the process has completed, the message The loading operation was successful will appear. Click Close to return to BlackBerry Desktop Manager.
Note: Desktop Manager 4.3 will display Delete all application data and Delete all currently installed applications.
To perform a clean install of the BlackBerry Device Software using BlackBerry Desktop Manager 4.5 and 4.6, perform the following steps:
Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
Double-click the Application Loader icon.
Click Add/Remove Applications.
Type your BlackBerry smartphone password and click OK.
Click the check boxes next to the names of the applications you want to load.
Click Settings, and then click the check boxes beside Delete all application data and Erase all currently installed applications.
Click Ok -> Next.
Click Finish.
When the process has completed, the message The loading operation was successful will appear. Click Main Menu to return to BlackBerry Desktop Manager.
Note: The Delete all application data and Delete all currently installed applications options are not available when using the Application Loader in BlackBerry Desktop Manager 4.5. To workaround this issue, use the Application Loader standalone file by performing the following steps:
Open My Computer (or Computer on Windows Vista).
Navigate to C:\Program Files\Common Files\Research In Motion\AppLoader.
Run the Loader.exe file and follow steps 3 through 9 to complete a clean installation of the BlackBerry Device Software.
3) How to restore data or databases from backup files to BlackBerry smartphones
Procedure
To restore all the data in the backup file to your BlackBerry smartphone, complete the following steps:
Connect the BlackBerry smartphone to your computer.
Open the BlackBerry® Desktop Manager.
Double-click Backup and Restore.
Click Restore.
Navigate to the backup file you want to restore to your BlackBerry smartphone.
Double-click the backup (.ipd) file (Created during Step1)
To restore specific databases in the backup file to your BlackBerry smartphone, complete the following steps:
Connect your BlackBerry smartphone to your computer.
Open the BlackBerry Desktop Manager.
Click Backup and Restore.
Click Advanced.
On the File menu, select Open.
Double-click the backup (.ipd) file. (Created during Step1)
In the Desktop File Databases section, select the database(s) to restore. Click the right arrow button.
Note: If the right arrow button is unavailable, see the Additional Information section in this article.
8. Click Yes.
Additional Info
If your BlackBerry smartphone is associated with BlackBerry® Enterprise Server software version 4.0 or later, and your BlackBerry smartphone user account is set for automatic wireless backup, the right arrow button will be unavailable when you attempt to manually restore most databases. To restore these databases manually, complete the following steps:
1. Delete the Desktop [SYNC] service book from your BlackBerry smartphone.
On your BlackBerry smartphone, go to Options > Advanced Options > Service Book.
2. Highlight Desktop [SYNC], display the menu and select Delete.
Connect your BlackBerry smartphone to the computer.
Restore the databases using steps 1 to 8 in the procedure above.
When the database(s) are restored, open the Service Book screen on your BlackBerry smartphone.
Display the menu and select Undelete. The Desktop [SYNC] service book is restored
button inside of their post. Further, if you are the original poster (OP) and your issue is solved, please remember to (on the post that is the solution) click the "Accept as Solution" button so that others can more easily find it. Cheers! Oh...and FWIW...I am not a RIM employee...and these forums are user-to-user...not user-to-RIM.
