01-22-2014 03:42 PM
who can help me? I changed last November my BOLD 9900 into a Z30. But unfortunately approx. one week for receiving the new unit the old broke down.
The failure symptoms are:
1. Dark black screen
2. Only a battery symbol crossed by an red "X" is shown
3. Power on will be denied
4. Red LED is on when connected via USB to computer and battery is removed. Screen stays dark.
The battery is fully charged (tested by a friend).
Has anybody any idea to get the datas from the unit (some sensitive). A backupfile exists. Last backup: Two weeks before break down.
01-22-2014 11:22 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Has anybody any idea to get the datas from the unit (some sensitive).
If the device will not power up, not possible.
Good luck and let us know!
01-26-2014 04:06 AM
01-26-2014 12:13 PM
first of all: Many tnx for yr kind assistance. I am always impressed how the community members help each other. Hoping that I can give any help back to any user of the community I have lots of experience (for over 6 year with enterprise/private usage) with former BB's as you can imagine.
Yes, please do stick around and contribute...we are always in need of more volunteers, for the volume of incoming requests always exceeds the capacity our response providers.
But back to reported problem. The 'kick start' do not work (step #1 of yr advise). Now I will try #2. You will be hearing If any result is available.
Excellent...do keep us advised.
Serious question: Do you know any repair shop where I can ship the defective unit If step #2 also not works?
Best regards from Germany, yrs
In Germany? Sorry, but I have absolutely no way to help you with that. You will need to find local (to you) shops and evaluate for yourself if you feel they are trustworthy and capable.
One last thing...please edit your auto-signature...it contains your BB PIN, which, as per the Ts and Cs of the site, is considered "personal information", not to be divulged in the public portions of the site. Being part of your auto-sig, it is therefore divulged on every one of your posts...but changing it in your stored auto-sig will change it on all of your posts, current, new, and historical.
01-26-2014 04:42 PM