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BlackBerry® Bold™

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New Member
balaban
Posts: 1
Registered: ‎10-11-2012
My Device: bold9700
My Carrier: fido

BOLD screen went blank. Any idea how/where to "repair" it?

my screen went blank when i turn my device on after a flight. Any idea how/where to "repair" it?

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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: BOLD screen went blank. Any idea how/where to "repair" it?

Hey balaban,

Welcome to the BlackBerry® Support Community Forums.

 

I would suggest to do a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320, please test before restoring any data to the device.

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

Thank you.

-HB

 

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