Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
New Contributor
Posts: 2
Registered: ‎08-28-2013
My Device: 9900
My Carrier: Vodacom

Backing up my data on a software update

During the backup the battery went flat and phone now remains with a message say "backing up data" and shows overall backup progress as 12% and has frozen! No matter what i do --removing battery, putting on and off, ..the same message returns with it still backing up.....HELP!!!!!!!!!!!!!!!!

Developer
Posts: 145
Registered: ‎07-26-2013
My Device: BlackBerry Z10
My Carrier: Vodafone

Re: Backing up my data on a software update

Hi,

 

Welcome to BlackBerry Support Forum!

 

You will have to reload the OS and cant say but you might loose all your data.

New Contributor
Posts: 2
Registered: ‎08-28-2013
My Device: 9900
My Carrier: Vodacom

Re: Backing up my data on a software update

How do I reload my OS?
Contributor
Posts: 35
Registered: ‎08-25-2013
My Device: BlackBerry Bold 9900
My Carrier: AT&T

Re: Backing up my data on a software update

Here's some links to assist with your OS

How to force the detection of the BlackBerry smartphone using Application Loader.
Http://www.blackberry.com/btsc/K10144

How to recover a BlackBerry smartphone from any state
Http://www.blackberry.com/btsc/KB27956

I hope this information is helpful
Contributor
Posts: 35
Registered: ‎08-25-2013
My Device: BlackBerry Bold 9900
My Carrier: AT&T

Re: Backing up my data on a software update

I'm sorry I typed the first link wrong lol here is the updated link that will work for sure

How to force the detection of the Blackberry smartphone using Application Loader
http://www.blackberry.com/btsc/KB10144

Sorry for any inconvenience

Good Luck