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New Contributor
Bbnoviceja
Posts: 2
Registered: ‎04-09-2013
My Device: Bold 9900
My Carrier: Digicel
Accepted Solution

Backup stuck on "Backing up Smart Card Options 1 of 1 Record"

My phone has decreased memory for some reason. Won't allow me to take many pictures even though I have deleted most pics and videos. Now when I try to backup on desktop, the process freezes on "Backing up Smart Card Options 1 of 1 Record". I have tried backing up without the memory card, but get the same result with freezing. Any help?
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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Backup stuck on "Backing up Smart Card Options 1 of 1 Record"

Hi Bbnoviceja

 

Welcome to BlackBerry Support Forums

 

Regarding your Backup issue , Connect your device and run BlackBerry Desktop Software for windows , In desktop Software Click on Devive > Delete Data > Choose Selected data > Scroll down to Social feed Database > Mark it and and ckick on delete . Once that part is deleted try to perform a full backup.

 

KB29522 : "Error backing up databases" message is generated at Smart Card Options database when backing up the BlackBerry smartphone using the BlackBerry Desktop Software

 

Regarding your second issue with memory , Be sure that you have memory card and then try to transfer those media files from your device memory to your media card :

KB05478  Transfer  files  between  the Media card and device memory on a BlackBerry smartphone

 

Or :

KB29523  : How to manually transfer files between a BlackBerry smartphone and a Windows computer

 

try it and let us know if you feel any problem.

 

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New Contributor
Bbnoviceja
Posts: 2
Registered: ‎04-09-2013
My Device: Bold 9900
My Carrier: Digicel

Re: Backup stuck on "Backing up Smart Card Options 1 of 1 Record"

Worked like a charm!!!!!!! Thank you very much!!!!!!!
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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Backup stuck on "Backing up Smart Card Options 1 of 1 Record"

Hi Bboviceja

You are most welcome ... Enjoy :smileyhappy:
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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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New Member
mustf
Posts: 1
Registered: ‎01-15-2014
My Device: Taiwan 9790
My Carrier: Redington

Re: Backup stuck on "Backing up Smart Card Options 1 of 1 Record"

THANKS A TON..WAS TRYING FROM LAST WEEK TO GET BCKUP OF BB, THIS HELPED AND FINALY TOOK BACKUP OF BB9790..THANKS AND APPRECIATE
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