03-23-2013 08:44 AM
. Over the last week several times I have see my battery level as say 75% charged and then moments latter get an error message that my battery is dead and the indicator go to zero. I'm generally not running any programs in the back ground.
I can not rely on my battery right now. My software is up to date. I have a bold 9930. Any help appreciated.
03-23-2013 11:02 AM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!