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BlackBerry® Bold™

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New Contributor
Thuriel
Posts: 3
Registered: ‎12-22-2012
My Device: BlackBerry 9700

Battery drained. Shutting down handheld.

So, my phone's charge dies at any time, regardless if I have at least 90% or 50% of battery charge or if I'm using x or y app.I don't know why this is happening and I've tried many things:

 

  1. OS Wipe (Didn't install any apps and it still happened).
  2. Tried three different batteries.
  3. Tried different versions of OS (various from OS 5 and OS 6)
  4. Tried leaving the phone without an OS and it stays on for hours.

I've heard many things like battery meter's damaged (if so, how can that be fixed?).

 

Also, I should mention that the phone NEVER goes off if it's plugged to a charging source, it only happens after it's disconnected.

 

I'm using a BlackBerry Bold 9700

OS 6.0.0.723 (build 3016)

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Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: Battery drained. Shutting down handheld.

Leave your phone battery in your phone and allow it to drain down to zero.  Once that's done, recharge your battery back to 100%.  The next step is to reload your OS again.  I know you've already done it but this time you've waited until your battery is completed depleted before doing it.  Don't load a new version of OS if you don't want to, just reload the current version you have running.  To do this, plug your phone in to your PC and open BlackBerry Desktop Software.  Click Device at the top of the software then Restore.  Choose the most recent restore point and load it.

 

 

Give that a try and post back with your results.  :smileyhappy:


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New Contributor
Thuriel
Posts: 3
Registered: ‎12-22-2012
My Device: BlackBerry 9700

Re: Battery drained. Shutting down handheld.

Thanks man, I'll try to do so tomorrow. Any recommendations on how to lower it down to 0?
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