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New Contributor
Lady-in-law
Posts: 2
Registered: ‎06-03-2013
My Device: Bold 9790
My Carrier: Fido

Battery won't last 24h - bought one year ago

Aloha!

 

I bought my Blackberry Bold 9790 in May 2012, with Fido provider. Since Feb.-March 2013, I had problem with my battery.

 

At first, the battery lasted for almost a week. Now, I can't go one day without having to charging it.

 

- I have only data plan for BBM

- I don't use it to listen to music

- I only charged it when the orange bar comes up for the battery (Orange bar won't last more than 12h)

- I use it basically only for texting (less than 50 message texts by day, on average)

 

How come, with this use I do of my Blackberry, it can't last more than one day? + Blackberry said to me that the battery is not covered by the warranty and won't change it. 

 

What can I do to have a new battery, free of charge?

 

Cheers!

Anick

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Forums Advisor III
RobGambino
Posts: 1,813
Registered: ‎05-29-2013
My Device: BlackBerry Z30
My Carrier: Bell

Re: Battery won't last 24h - bought one year ago

Hello

Are you running any apps in the background?

have you done OS upgrade?

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New Contributor
Lady-in-law
Posts: 2
Registered: ‎06-03-2013
My Device: Bold 9790
My Carrier: Fido

Re: Battery won't last 24h - bought one year ago

No application running because I have no Data plan, so no internet.

 

OS upgrade? What is that? Is it needed when I don't have internet?

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Forums Advisor III
RobGambino
Posts: 1,813
Registered: ‎05-29-2013
My Device: BlackBerry Z30
My Carrier: Bell

Re: Battery won't last 24h - bought one year ago

Yes of course to help to improve your blackberry you can use Desktop manger for this!
_______________________________________________________
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JSanders
Posts: 83,112
Likes: 22,706
Solutions: 5,847
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Battery won't last 24h - bought one year ago

Lady-in-law, there could be apps running in the background.
 
On your 9790, press the Menu key and hold it for about two seconds, and in the popup app ribbon, what icons do yoi see there?
 
ALWAYS make sure you close your Browser, choose Menu > Close or Exit. Any browser left running in the background on an active webpage can drain the battery.




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