02-26-2012 05:27 AM
I think, since updating to OS 7, when resuming from the locked screen half my screen starts to flicker or go completely black. The touch screen still works and you can barely see to navigate.
Is this happening to anybody else? Besides downgrading to OS 6 can anyone think of a resolution?
07-02-2012 04:52 PM
11-29-2012 01:16 PM
Welcome to the BlackBerry® Support Community Forums.
I would suggest doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.