09-13-2012 04:07 PM
Recommend you take it to the store. I'm thinking it will need to be reapired. Sounds like a hardware issue.
09-13-2012 04:28 PM
Actually I went to the Store and they told me it's need software update and we don't graantee that your phone will not be crushed, so we recommend you not to do.
so I did the software update online, but the problem still present,,
regards to the protection, i do have that.
what to do then.
09-13-2012 04:30 PM
Take it back to the store and tell them the software upgrade didn't work. Its a hardware issue at this point.
09-13-2012 04:37 PM
No problem. I'm sorry you're getting the run around on this.