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BlackBerry® Bold™

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New Contributor
abintamim
Posts: 4
Registered: ‎09-13-2012
My Device: BlackBerry Bold 9900

Black screen --> Urgent help

Hello,

 

I need healp please help me..

 

Sometimes my screen becomes black and i can't see anything but the phone is working.

 

Thanks,

Alia

Forums Veteran III
Wolf359
Posts: 3,519
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Black screen --> Urgent help

Recommend you take it to the store.  I'm thinking it will need to be reapired.  Sounds like a hardware issue.

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Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Contributor
abintamim
Posts: 4
Registered: ‎09-13-2012
My Device: BlackBerry Bold 9900

Re: Black screen --> Urgent help

Thanks Dar...

 

Actually I went to the Store and they told me it's need software update and we don't graantee that your phone will not be crushed, so we recommend you not to do.

 

so I did the software update online, but the problem still present,,

 

regards to the protection, i do have that.

 

what to do then.

 

 

Thanks,

Alia

Forums Veteran III
Wolf359
Posts: 3,519
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Black screen --> Urgent help

Take it back to the store and tell them the software upgrade didn't work.  Its a hardware issue at this point.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
abintamim
Posts: 4
Registered: ‎09-13-2012
My Device: BlackBerry Bold 9900

Re: Black screen --> Urgent help

ahaaa...

Thanks ;(
Forums Veteran III
Wolf359
Posts: 3,519
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Black screen --> Urgent help

No problem.  I'm sorry you're getting the run around on this.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________