03-23-2013 02:53 AM
I have a Blackberry 9780 smartphone with 6.0 bundle 2475 (v18.104.22.1686, Platform 22.214.171.124)
My problems are following :
Being based in Oman with a good carrier OMANTEL under a corporate plan has still not resolved the issues.
If there is a software patch or any settings that can help...please let me know.
03-23-2013 11:02 AM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Good luck and let us know!
03-25-2013 06:12 AM
We tried the solution of uninstalling the softwares/apps/themes in safe mode but no success.
Even the phone with no any additional software on the phone is behaving the same way as described in the problem.
Can you please guide what else we should do ?
03-25-2013 09:38 AM
Your next steps are much more drastic in nature...to prepare, please review the link in my auto-sig on this post related to recommended backups. You will need that so as to restore your BB after these steps (assuming any are successful, that is).
I first recommend an on-device WIPE:
If the symptoms have abated, then proceed with restoring from your backup.
But, if the symptoms continue, then proceed with an OS reload:
At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try this procedure to perhaps narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
Good luck and let us know!
04-02-2013 01:35 AM
Thank you sdgardne for your support and help.
Actually the user to whom your advice was provided did only the following procedure but the issue is resolved as of now and still.....we do not know how it got solved to this day....
" Slide the back cover to take out the battery. Put the battery back in. Boot the handset and press escape key till loading starts. Unfortunately going into safe mode was not possible inspite of severatl efforts and normla loading of the boot up process went on. We tried this 3-4 times"
Since then the problem is solved.
04-02-2013 09:40 AM
Oh...well, since those facts were not revealed after my suggestion in post 2 (and would certainly have been known at that point), I could not know that Safe Mode was not successful. Nevertheless, the process of attempting Safe Mode is the same batt-pull reboot, so I'm happy that worked out.
As to "why"...the only reason I can think of is this -- Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
04-02-2013 11:06 AM