BlackBerry® Bold™

[badawimm]

I got a new BlackBerry Bold 9790 last week from Virgin Mega Store, and after I have already opened it, switched from my old BB 9700 and started texting, I found that the battery cover is not tightly in place, it moves a little on top as if not put in place correctly, I removed it and put it back several times with no luck, I took the phone back to the store, they refused to exchange it, and they told me all BB 9790 is like that!! And that is a factory defect in all of the phones!!

I tried to find any contact details to send an e-mail to BlackBerry or RIM, but I couldn’t.

Does anyone else have this problem?

Does anyone know how to report this to BlackBerry?

[tanzim]

This is not true. Your store misguided you. All the device are not same as they said. Why don't you ask them to show a device with same problem?

You may try contacting RIM from the below link: http://us.blackberry.com/customer-service/contact-us.html

[badawimm]

Thanks for the reply,

I tried that link, it only has online support like plogs, this community and twitter one, no direct e-mail to RIM or BB.

The store opened a couple of devices for me, not exactly mine though, mine is the black one, they opened a couple of pink ones, their battery cover moves a little , but not as bad as mine!! I was not very convinced, but I didn't know what to do.

Brand new devices shouldn't be like this!