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New Contributor
neyoalao
Posts: 2
Registered: ‎01-26-2014
My Device: bold 9790
Accepted Solution

BlackBerry 9790 keeps rebooting

please i have a BlackBerry 9790 i just got as used not up to months ago but it just keeps rebooting itself frequently at a time i thought it was rhe battery i bought a new one but it keeps doing the same thing. please kindly help me thank you
New Member
jkcy
Posts: 2
Registered: ‎01-26-2014
My Device: 9790

Re: BlackBerry 9790 keeps rebooting

I am having the same problems. My 9790 keeps rebooting and draining the battery.  Any advice?

Hall of Famer II
sdgardne
Posts: 48,742
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: BlackBerry 9790 keeps rebooting

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4   Display/Scan Bar Code
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New Member
jkcy
Posts: 2
Registered: ‎01-26-2014
My Device: 9790

Re: BlackBerry 9790 keeps rebooting

Thank you sdgardne!  The Safe mode did not work but the Application Loader method did.  I took the battery out and inserted the USB cable.  I was prompted to cancel, repair or retry.  I opted for repair and device software was reloaded.  The initial attempt was not successful but I inserted my battery and then the device software was reloaded.  Seems fine now.  Once again, thanks! 

Hall of Famer II
sdgardne
Posts: 48,742
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: BlackBerry 9790 keeps rebooting

I'm glad it worked. You are most welcome...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code