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New Contributor
rdrxscm
Posts: 6
Registered: ‎06-09-2010
My Device: Blackberry 9700

BlackBerry 9900 DEAD

So, my phone has been dead for a few days now. I don't know exactly where to begin. I bought my phone online, but has a service warranty last September 10, 2011. It worked fine, just some few minor problems that didn't really bother me until some people noticed it, like the screen twitching as if the pictures are moving. Not as responsive when not in use, would take a couple of minutes before it would light up if I click the buttons. And phone call won't last more than 10 minutes. 

 

Anyway, so two months ago, I had a problem, my phone just freezed and I kept doing a quick pull which everytime it loads and goes on but still keeps on freezing. Then, finally, an error appeared (JVM Error 102)  when the BlackBerry Reboot won't completely load anymore (3/4) then if I click reset or do another quick pull, same thing happens. Got annoyed, so didn't really mind my phone for about three days, until finally I had it and just searched online and tried everything and finally got it to work using JL_Cmder! Which was a blessing then, because nothing got erased and was working fine, and the phone call would last more than 10 minutes, too. 

 

But, now, sadly... I think my phone is now officially dead. After four months from having it, same thing happens, it would freeze and just turn off automatically and if I press the buttons it would not respond. The battery percentage was high, more than 50% and I am positive about that, so I was really weirded out when it would not respond when I click the buttons and it would stay black. So,  I did a quick pull. It would work, but then same thing would happen, and I'll do another quick pull. Until, finally it went off...... then there another error occured (JVM Error 545), which by searching online, I thought I could fix it easily like JVM Error 102, but I couldn't or was lazy to do so because I had to wipe it off which I don't want to do, or I didn't research enough. So, again, I left it on for a day, to drain the battery I guess or whatever, because the white screen with the JVM Error 102 won't go anywhere and I don't want to remove my battery. So, after an overnight, the next day it just turned black. I could still turn it on, but it would have that sand timer thingy that inverts when it loads (no idea how to explain it), and then red light would turn on, and off then back again to the sand timer. It would restart itself like that even if I don't do anything. So, I removed the battery... then the next day.... it just died. I would charge it and if I hold the end button the red light would come on, and there it will be, even if I leave it for hours. Nothing will happen but that steady red LED light on.

 

I'm so stressed out, been searching for fix for days, nothing can't fix it........ I tried the connecting it to the Desktop Manager and reload the OS but after loading at least 1/3 it would say that an error has occured and can't continue. With the Apploader, same thing, it would know the device and pin, but could not find it which I find weird. 

 

I NEED AN ANSWER PLEASE. Someone help me! :-( 

JSanders
Posts: 86,430
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry 9900 DEAD

My first advice would be to return it again get a warranty replacement.

 

You can always try this also... You will need to use BBSAK or JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
For BBSAK, here is the link: http://bbsak.org/

If JL_Cmder does not work, follow this instructional:
http://www.blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe




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New Contributor
rdrxscm
Posts: 6
Registered: ‎06-09-2010
My Device: Blackberry 9700

Re: BlackBerry 9900 DEAD

Can I download these to my Mac? Or it only works with a PC?

JSanders
Posts: 86,430
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry 9900 DEAD

Only on a PC.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
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New Contributor
rdrxscm
Posts: 6
Registered: ‎06-09-2010
My Device: Blackberry 9700

Re: BlackBerry 9900 DEAD

[ Edited ]

Problem is, I don't thin JL_Cmder or BBSAK recognizes it... so I tried the second option. I was doing it wrong I guess, but I swear, I saw the option of the USB:UNKNOWN but when I'm gonna try it for real and do as said, it was plain blank. Nothing, NO COM1 or USB:UNKNOWN so I can't get to the next one... what do I do? I tried everything, installed v6.0.0 of BlackBerry Desktop Manager, downloaded the lastest 9900 OS 7.0.0.950, tried wiping it but when JL_Cmder "detects" it and when I wiped it, it won't turn white with the Error 502. And, doubt JL_Cmder detects it cos when I typed a different password, it still went on..... and I tried clicking 1 and 2 and what appears is all blank when it should have something on it. Ahhhhhh I'm so stressed!!!!!!!!!!!!!!!! 

 

HELP PLEASE 

Contributor
Kasif
Posts: 11
Registered: ‎05-19-2012
My Device: BB Bold 9700

Re: BlackBerry 9900 DEAD

Now I'm facing the same problem..

Plz help me if you find any solution. PLZ PLZ PLZZZZZZZZZZZZZZ 

JSanders
Posts: 86,430
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry 9900 DEAD

Kasif, I've responded to your post in another thread. Here: http://supportforums.blackberry.com/t5/BlackBerry-App-World-General/Bold-9700-Doesn-t-Turn-On/m-p/17...

Now please stop double posting and cross posting all over this forum. You're being rude, you've done ghis like five times now. Thank you!




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Kasif
Posts: 11
Registered: ‎05-19-2012
My Device: BB Bold 9700

Re: BlackBerry 9900 DEAD

Yahoooooo!!!!! Blackberry Bold 9700 Started Working Once Again


I was very upset for last few months as my BB 9700 was blackout and wasn't turning on. However, I couldn't find any solution in this community and was disheartened by the frustrating messages from the users with the same history. Last of all a Bangladeshi mechanic fixed the problem of my BB 9700 and I'm quite happily using my BB Bold 9700 now.