BlackBerry® Bold™

[spectkelly]

My Blackberry Bold 9900 had crashed suddenly during a wipe operation, it shows a black screen and keeps in an endless reboots, with the Red LED blinking !

I've tried the following steps, but didn't come up with any positive results

- Hard reset (over 10 times).

- Software upgrade, (via Desktop manager) OS 7.0 and OS 7.1 with:
- Battery installed into device, device connected to desktop via USB cable.
- Battery removed, device connected directly to desktop via USB cable.

- Online software upgrade (from blackberry.com website directly).
- BBSAK (didn't see the device).
- CMD, to open the Apploader with and without the JVM.
- Followed the steps mentioned into article: KB10144

And the only feedback and result I've received while performing any of these steps (on desktop) is:

(Error: Reconnecting to JVM)

And the Blackberry device keeps in an endless reboots and never shows the Blackberry black-loading screen with the white indicator

Please any trials, suggestion please help pleaseeee

[Ronbob]

Hello spectkelly

Welcome to the Community

Sorry for the late response though. This behavior indicates that there is no OS modules installed on the BlackBerry smartphone. BlackBerry device software is not installed on the BlackBerry smartphone or there is a hardware issue with the BlackBerry smartphone. Please check the link below:

How to reload BlackBerry Device software and applications using BlackBerry Desktop Software

Goodluck and please let us know if this resolves the issue.

Ron

[spectkelly]

thanks for your reply,but its still the same problem, the phone keeps rebooting with the red light during update and when it get to rConnecting to JVM i still get the error saying ( Application laoder was unable to connect with your device, please reconnect and when i try to reconnect it says unable to connect to device during a multi-stage load operation. Please help me solve this problem its been 4 month now... please

[kkranthikrishna]

I am also facing the same problem.. can any one help to solve this problem?

i have latest version of JAVA but y still this process it stopping at reconnecting JVM???

[sdgardne]

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kkranthikrishna wrote:

I am also facing the same problem.. can any one help to solve this problem?

i have latest version of JAVA but y still this process it stopping at reconnecting JVM???

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Hello,

Please try the steps in this article:

• http://www.blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe

Otherwise, try these:

• http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
• KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
• KB27956 How to recover a BlackBerry smartphone from any state

Good luck and let us know!