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New Contributor
spectkelly
Posts: 2
Registered: ‎06-23-2012
My Device: 9900
My Carrier: Vodafone Ghana

BlackBerry 9900, Reconnecting to JVM error

My Blackberry Bold 9900 had crashed suddenly during a wipe operation, it shows a black screen and keeps in an endless reboots, with the Red LED blinking !

I've tried the following steps, but didn't come up with any positive results

- Hard reset (over 10 times).

- Software upgrade, (via Desktop manager) OS 7.0 and OS 7.1 with:
- Battery installed into device, device connected to desktop via USB cable.
- Battery removed, device connected directly to desktop via USB cable.

- Online software upgrade (from blackberry.com website directly).
- BBSAK (didn't see the device).
- CMD, to open the Apploader with and without the JVM.
- Followed the steps mentioned into article: KB10144

And the only feedback and result I've received while performing any of these steps (on desktop) is:

(Error: Reconnecting to JVM)

And the Blackberry device keeps in an endless reboots and never shows the Blackberry black-loading screen with the white indicator

 

 

 

 

Please any trials, suggestion please help pleaseeee

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Forums Veteran I
Ronbob
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: BlackBerry 9900, Reconnecting to JVM error

Hello spectkelly

 

Welcome to the Community

 

Sorry for the late response though. This behavior indicates that there is no OS modules installed on the BlackBerry smartphone. BlackBerry device software is not installed on the BlackBerry smartphone or there is a hardware issue with the BlackBerry smartphone. Please check the link below:

 

How to reload BlackBerry Device software and applications using BlackBerry Desktop Software

 

Goodluck and please let us know if this resolves the issue.

 

 

Ron

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New Contributor
spectkelly
Posts: 2
Registered: ‎06-23-2012
My Device: 9900
My Carrier: Vodafone Ghana

Re: BlackBerry 9900, Reconnecting to JVM error

thanks for your reply,but its still the same problem, the phone keeps rebooting with the red light during update and when it get to rConnecting to JVM i still get the error saying ( Application laoder was unable to connect with your device, please reconnect and when i try to reconnect it says unable to connect to device during a multi-stage load operation. Please help me solve this problem its been 4 month now... please

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New Contributor
kkranthikrishna
Posts: 2
Registered: ‎11-24-2012
My Device: Bold 9900
My Carrier: Vodafone

Re: BlackBerry 9900, Reconnecting to JVM error

:Helpsmilie: I am also facing the same problem.. can any one help to solve this problem?

i have latest version of JAVA but y still this process it stopping at reconnecting JVM???

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Hall of Famer II
sdgardne
Posts: 48,038
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BlackBerry 9900, Reconnecting to JVM error


kkranthikrishna wrote:

:Helpsmilie: I am also facing the same problem.. can any one help to solve this problem?

i have latest version of JAVA but y still this process it stopping at reconnecting JVM???


Hello,

 

Please try the steps in this article:

Otherwise, try these:

Good luck and let us know!

 


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
rtyagi
Posts: 2
Registered: ‎07-28-2013
My Device: Made in Mexico Bold 9900
My Carrier: BSNL

Re: BlackBerry 9900, Reconnecting to JVM error

Hi,

I have the same problem with my Blackberry bold 9900. My blackberry does everything fine except when it is reloading the device software it fails and the message says Reconnecting to JVM. After some minutes or so it says Apploader failed to connect to JVM please try again later.

I am tired of trying different methods given by plenty of people on net.

If anyone knows good and right solution please help me.

Thanks in advance.

Regards,

Rajneesh

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Hall of Famer II
sdgardne
Posts: 48,038
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BlackBerry 9900, Reconnecting to JVM error


rtyagi wrote:

Hi,

I have the same problem with my Blackberry bold 9900. My blackberry does everything fine except when it is reloading the device software it fails and the message says Reconnecting to JVM. After some minutes or so it says Apploader failed to connect to JVM please try again later.

I am tired of trying different methods given by plenty of people on net.

If anyone knows good and right solution please help me.

Thanks in advance.

Regards,

Rajneesh


Hi and Welcome to the Community!

 

The extent of information I have concerning your situation is already posted in this thread...please scroll up and read/try those solutions. I cannot tell, from what you state, if you have tried those exact solutions or not. Also note that sometimes it's a matter of timing when you connect the BB to the USB...I've had situations where I will try and try, and then just get lucky once.

 

If those fail, you may have a hardware issue, for which no amount of OS/software solutions can be of any use. Rather, you'd want to seek out a local (to you) shop with a qualified hardware technician and obtain a proper evaluation/estimate.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
rtyagi
Posts: 2
Registered: ‎07-28-2013
My Device: Made in Mexico Bold 9900
My Carrier: BSNL

Re: BlackBerry 9900, Reconnecting to JVM error

Hi SDGardne,

Thanks for your prompt reply to my post.

As I have writing in my post that I have tried lots of options but of no use. Also, I have checked it with a technician who says there is no hardware problem.

The problem is only with the software.

Also, I know what ever you have written is enough. But still request if you can find some magic response.

 

Regards,

 

Rajneeh

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Hall of Famer II
sdgardne
Posts: 48,038
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BlackBerry 9900, Reconnecting to JVM error


rtyagi wrote:

As I have writing in my post that I have tried lots of options but of no use.


Unfortunately, since I cannot see what you have done, I have no way to interpret that...I have no way to know what you have and have not tried, unless you specifically list out what those are. Lacking that information from you, I actually have to ignore those words and provide you with potentially redundant information.


rtyagi wrote:

Also, I know what ever you have written is enough. But still request if you can find some magic response.



There is no magic...only good communication and diligence on your part. Nevertheless, I will provide you with this...

 


 

Please refer to this official download portal as you proceed. It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.

From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. After installing the OS package to your PC, please remeber to delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.



You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.



You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.



You may also need the use of these tricks:



If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.