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needee
Posts: 1
Registered: ‎05-29-2013
My Device: Bold 9790
My Carrier: Vodafone

BlackBerry Bold 9790- Battery and Touch Screen Issue

Hi

I have been using BB Bold from almost 15 months and from the day one I have facing problem. I purchased a touch screen Bold and with in few Day the touch screen stopped working. It wors sometimes especially when I remove the batter and start it all over again.

 

The other issue I faced was with the battery, battery dies every now n then and even though most of time I keep my phone on 2G with all the apps logged out and use them when ever necessary. Today in Morning when I tried to charge my BB it didnt charged at all and then I have to replace battery and charge it with a laptop charger.

 

Media Center in my phone has got some problem so all my photos and music were gone. I am just using media card to store pictures and songs.

 

Please suggest what can I do in this case.

 

Thannks

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Hall of Famer II
sdgardne
Posts: 47,194
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BlackBerry Bold 9790- Battery and Touch Screen Issue

Hi and Welcome to the Community!


needee wrote:

 

I have been using BB Bold from almost 15 months and from the day one I have facing problem. I purchased a touch screen Bold and with in few Day the touch screen stopped working. It wors sometimes especially when I remove the batter and start it all over again.


I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:


needee wrote:

 

The other issue I faced was with the battery, battery dies every now n then and even though most of time I keep my phone on 2G with all the apps logged out and use them when ever necessary. Today in Morning when I tried to charge my BB it didnt charged at all and then I have to replace battery and charge it with a laptop charger.


Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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