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New Member
Errol01
Posts: 2
Registered: ‎10-15-2013
My Device: BlackBerry Bold 9790

BlackBerry Bold 9790 - Encrypted Address Book files

Hi,

I also had my phone freeze with the software update.

That has now been fixed by the local agency, but all my information has been lost except for what was on my Backup on my laptop. Now this laptop software no longer functions and so I cannot get to my backup files on my laptop.

My BlackBerry phone Address Book backup has been encrypted.

I've forgotten my password for encrypted Address Book and now cannot transfer my Address Book to my Bold 9790.

What can I do now?

Is it possible to un-encrypt the file or what other options do I have?

 

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Hall of Famer II
sdgardne
Posts: 48,563
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: BlackBerry Bold 9790 - Encrypted Address Book files

Hi and Welcome to the Community!

BBs have always had the highest security of all mobile devices. When you choose to encrypt things, you must remember what you used to do so. If you forget, there is no retrieval possible. If the encryption could be broken, then BBs rating as highly secure would be less so.

Sorry.

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New Member
Errol01
Posts: 2
Registered: ‎10-15-2013
My Device: BlackBerry Bold 9790

Re: BlackBerry Bold 9790 - Encrypted Address Book files

Thanks. That makes sense, but keeps me from some important data.

There was SO much going on at the time with different passwords that I forgot to record this one.

Life is tough sometimes when you don't pay full attention.

Thanks again for that input.

Errol

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