10-15-2013 11:31 AM
I also had my phone freeze with the software update.
That has now been fixed by the local agency, but all my information has been lost except for what was on my Backup on my laptop. Now this laptop software no longer functions and so I cannot get to my backup files on my laptop.
My BlackBerry phone Address Book backup has been encrypted.
I've forgotten my password for encrypted Address Book and now cannot transfer my Address Book to my Bold 9790.
What can I do now?
Is it possible to un-encrypt the file or what other options do I have?
10-17-2013 12:37 AM
10-17-2013 10:49 AM
Thanks. That makes sense, but keeps me from some important data.
There was SO much going on at the time with different passwords that I forgot to record this one.
Life is tough sometimes when you don't pay full attention.
Thanks again for that input.