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Contributor
taheralnajjar
Posts: 22
Registered: ‎06-20-2012
My Device: Bold - 9780
My Carrier: STC (Saudi Arabia)

BlackBerry Bold 9900 Camera Lunching Issue

Well as subject said. When I ever open the camera either for photos I get the messege saying "Could not start the camera. Close other applications and try opening the camera again" and for video it says"Cannot start video camera viewfinder" It's weird as there is no application open and I did even a software upgrade and works for a while then the same issue happened. After the OS upgrade there is no other software installed only WhatsApp and I started getting the same messege 1 day after OS upgrade. is there any way to solve this issue as I'm suffering from it :smileysad:
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Hall of Famer II
sdgardne
Posts: 47,325
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BlackBerry Bold 9900 Camera Lunching Issue

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB15544 "Could not launch camera application" error appears when opening the camera on the BlackBerry smartphone

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

 



Also, the best time to test is right after a normal batt-pull reboot...anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

 

Then, try to launch the camera before doing anything else and see if the problem still happens.

 


 

If so, then I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

 

If the problem ceases, then consider your installed 3rd party apps as possibly causal.


 

But if the problem continues in Safe Mode, then you may need to consider more drastic measures...from what you describe, I actually recommend skipping past many others and heading right to the clean OS reload. Before you continue, please review the linked thread in my auto-sig on this post for recommended backup procedures...you'll need to be sure you have all of that in order to proceed.

 

At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:

From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.


You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.


You may also want to try this procedure to perhaps narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.


If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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Contributor
taheralnajjar
Posts: 22
Registered: ‎06-20-2012
My Device: Bold - 9780
My Carrier: STC (Saudi Arabia)

Re: BlackBerry Bold 9900 Camera Lunching Issue

Well thanks for the reply.

 

I did all of that before except safe mode when I did I got the same error :smileysad:

 

let me say one thing this deice is orginally manufaturared for AT&T and I' using this device with different carrier in different country. I did OS upgrade for lateast AT&T and the camera works with me for a day then the issue got back to the same.

 

Any idea?

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Hall of Famer II
sdgardne
Posts: 47,325
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BlackBerry Bold 9900 Camera Lunching Issue

You did "all of that"? The 6-step iterative process would take perhaps weeks to really complete...at least hours or days.

Then again, if you've truly done all of that, then you've likely got a hardware problem, for which no amount of OS or software can cure...

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
taheralnajjar
Posts: 22
Registered: ‎06-20-2012
My Device: Bold - 9780
My Carrier: STC (Saudi Arabia)

Re: BlackBerry Bold 9900 Camera Lunching Issue

Yeah I did that and even after I did the OS upgrade no application installed only the WhatsApp.

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,325
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BlackBerry Bold 9900 Camera Lunching Issue

Then I suggest you find a local (to you) qualified BB technician who can take a look at it and see what else is possible.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.