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BlackBerry® Bold™

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New Contributor
Najiya
Posts: 4
Registered: ‎11-22-2012
My Device: BlackBerry Bold 9900
My Carrier: du

BlackBerry Bold 9900 screen is half black

Hey :smileyhappy:

 

Half of my BlackBerry screen appears black and it doesn't go away until I unlock the screen atleast 5 times! Could someone please tell me what I should do?

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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: BlackBerry Bold 9900 screen is half black

Hey Najiya,

Welcome to the BlackBerry® Support Community Forums.

 

This may be a hardware issue with your screen but I would first suggest try doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339.

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

Thank you.

-HB

 

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Contributor
MikeJohnson
Posts: 10
Registered: ‎03-17-2012
My Device: PlayBook
My Carrier: Rogers

Re: BlackBerry Bold 9900 screen is half black

Mine is also doing the same thing since the last software update, but I get the feeling that was a coincidence. The bottom half of the screen is black/blank but the touch feature still works on that half.

 

Does anyone off hand know what the warranty is on these phones?

 

 

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New Contributor
Najiya
Posts: 4
Registered: ‎11-22-2012
My Device: BlackBerry Bold 9900
My Carrier: du

Re: BlackBerry Bold 9900 screen is half black

The touch feature on the black part works for me as well! 

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