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BlackBerry® Bold™

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New Member
CassandraBB
Posts: 1
Registered: 01-28-2009

BlackBerry Bold won't receive new messages

My BlackBrry Bold won't display my new messages.  The new message icon on the "desktop" shows that I have received new messages (currently 7).  But when I open the SMS and MMS icon, it doesn't display any new messages.  I can send messages, but it won't let me see my sent messages either.  Also, there is no asterisk on the SMS and MMS icon (which should appear as I have new messages).

 

I have tried rebooting several times to no avail.  Any suggestions?

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Contributor
mitch_g
Posts: 11
Registered: 01-27-2009

Re: BlackBerry Bold won't receive new messages

what are the settings that appear in message application

goto MENU ->General options

and post them here so that we can maybe help you

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New Member
btorley
Posts: 1
Registered: 06-23-2008

Re: BlackBerry Bold won't receive new messages

Check the time on the blackberry device.......
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Guru I
Bifocals
Posts: 15,847
Registered: 07-23-2008
My Carrier: VerizonWireless

Re: BlackBerry Bold won't receive new messages

Hi CassandraBB

Try the following:

No data will be lost when doing the following: pull the battery while the device is ON.
Replace after a minute, Let the device reboot 1-3 min, see if the problem is fixed.

If that doesn't work :
Go to options advanced options, Host Routing Tables, click to enter. DO NOT click on any listing.
Press menu key, and select register now.
You will get a verification email. Then go to email settings and send service books.
You will get an email per account. Repeat the battery pull and see if the problem is
resolved
Thanks,

Bifocals

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