07-04-2013 04:10 AM
Solved! Go to Solution.
07-04-2013 06:35 AM
Welcome to BlackBerry Support Forums
If you're having problem with downloading or updating BlackBerry Messenger then please try this :
On your Device Homescreen Go to Options > Device > Application Management > locate and delete BlackBerry App world from that list .
KB10040 :How to view or remove installed application on a blackberry smartphone
Once deleted perform a battery pull restart by removing the battery whiel your device is Powered On, wait for a min. then reinsert it back .Finally after reboot use your BlackBerry browser and browse to www.blackberry.com/bbmdownload and download the most recent version available for your device.
I assume you already have BIS on your account , try it and let us know .
07-04-2013 07:53 AM
07-04-2013 08:44 AM
What happen when you use this link www.blackberry.com/messenger using your BlackBerry browser !
07-04-2013 08:50 AM
Do you have a BlackBerry data Plan / BIS on your account from your Carrier or Network Service Provider ?
07-04-2013 09:04 AM
To use most BlackBerry applications like BBM , email services , Internet browser and many more we need a specific BlackBerry Data Plan also known as BIS from our Network Service Provider , do you have it in your account !
On your Homescreen Go to Manage Connection > Service Status > BlackBerry Internet Sservices = what is the status now ?
07-04-2013 10:03 AM
That's the reason you're having problem with BBM , if you don't have BIS on your account then please contact your Carrier to activate it .Once those BlackBerry data plans are activated you won't have any issue with BlackBerry applications .