Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
New Contributor
Posts: 2
Registered: ‎09-22-2012
My Device: blackberry 9700

Blackberry 9700 frozen and usb port broken, please help!!!!!!!!

Well basically my blackberry was working well not too long ago, but then the usb port broken. I later bought a charger pod and it worked only for a couple of hours. After that it started to constantly freeze even after rebooting. The only thing i can do now is reboot it and enter my password, once i do that it stays frozen. 

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Blackberry 9700 frozen and usb port broken, please help!!!!!!!!

Hi diriye23

 

Welcome to the Community

 

 

I prefer  you repair your device USB charging port ,but before that try to start your device on Safe Mode and then Do a backup of your device using BlackBerry Desktop Softawre.I hope it will not freeze on Safe Mode.

 

KB17877  How to start a BlackBerry smartphone in Safe Mode

 

Prince


 

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

 

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 2
Registered: ‎09-22-2012
My Device: blackberry 9700

Re: Blackberry 9700 frozen and usb port broken, please help!!!!!!!!

Thank you, but how can i do a backup on my device if i can't use my usb port

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Blackberry 9700 frozen and usb port broken, please help!!!!!!!!

 

Hi diriye23

 

 

                        Sorry I mean using BlackBerry Protect.

 

 

 

Prince


 

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.