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BlackBerry® Bold™

New Member
Posts: 2
Registered: ‎04-08-2013
My Device: Bold 9790

Blackberry 9790 switches off on full battery


I am facing a problem with my BB 9790. The phone switches off by itself (even when the battery shows as fully charged) and then switches back on (on its own) and a few minutes later switches off - it keeps doing that. The only way it doesn't switch off is if its connected to a charger. The minute I take it off the charger, it starts acting weird.

I gave it to a service centre twice and they couldn't find a problem.

I don't know what to do!! Please help!

Hall of Famer II
Posts: 49,713
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (

Re: Blackberry 9790 switches off on full battery



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 9
Registered: ‎04-02-2013
My Device: Bold 9700

Re: Blackberry 9790 switches off on full battery

You can reload the os to fix it.You need a computer and need to load desktop manager to do it.Have your carrier connect you to rim tech help to do it.Call your carrier and ask for the tech support.