08-11-2014 01:39 AM - last edited on 08-11-2014 01:52 AM by Steve_T
I have a problem with my blackberry phone....I tried to access yesterday the blackberry desktop software from my computer and the program doesn't recognise the unlock code. I tiped the code 6 times from the computer and then it was blocked. I received the message ' enter blackberry to continue' . The i enterred again the code and it doesnt work. I am 100% sure that the code is correct but the phone doesnt recognise it anymore...I have only 2 attempts and I am scarred to lose all my bb memory again...I had the same problem in the past and all the data was deleted. Can you please help me??? here are my data from the back of the phone:
PRD - 39472 - 021
IC: 2503A -RDV70UW
what should i do?? i tried to take off the baterry...and start again....I typed the code after 7 hours but it is not good anymore...PLS HELP
08-11-2014 01:44 AM
Hi and Welcome to the Community!
The password prompted for by the Desktop Software and the password you assigned to lock your BB are indeed the same password. But, what I suspect is that you've got a mixture of different characters in your device password, and perhaps have not noticed how you must enter those on the BB keyboard. For instance, if your password is
and you enter
the actual result will be
You must enter
in order to wind up with ab123. So, in this example, while on the BB keyboard you think you are typing ab123, you are actually typing ab1er.
On your BB, when you type your password, you should get just a moment where each character is shown in the clear before it changes to an *. Watch closely the next time and you may see a surprising result. It will be those exact characters that you must type on your PC keyboard as that's actually your password.
08-11-2014 01:50 AM
I know that the password was the same and I typed it carefully and it didn't work...the result is my blocked phone... and also I typed carefully the code by pressing ALT to transform the letters into the numbers to enter my password and guess what??? IT DOESNT WORK!!! my code is 272899 and i typed alt e + alt z + alt e + alt x + alt c + alt c. I must add like you informed me a > b ??? sorry but i don't want to enter the password and make a mistake again since i have only 2 more attempts
08-11-2014 01:53 AM
my problem is now that i can not use the password and i will lose all my contacts...I work in a company and i am in a holiday now...so i really don't want to lose all my contacts...i will break this **bleep**ing phone
08-11-2014 01:59 AM
08-11-2014 10:56 AM