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BlackBerry® Bold™

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Contributor
mhull100
Posts: 10
Registered: ‎04-07-2012
My Device: Bold 9900

Re: Blackberry 9900 frozen on software update

It took 20 hrs! But finally got my phone back

New Contributor
marcblackham
Posts: 2
Registered: ‎04-09-2012
My Device: BOLD 9900 TOUCH

Re: Blackberry 9900 frozen on software update

[ Edited ]

Did anyone find a solution to this BS. Mine has been stuck on 6% for 24hours and when I took it to T MOBILE the luddite there was as much use as a chocolate fire guard. Told me that I have no signal, but god knows why that would be and since my phone is frozen, there is nothing I can do to resolve that. THIS PHONE IS AWFUL! I tried to avoid an I PHONE, but BLACKBERRY, you have pissed off a lot of people on this one and ruined your reputation.

Contributor
rog45
Posts: 29
Registered: ‎03-19-2012
My Device: bold 9900

Re: Blackberry 9900 frozen on software update

Did you pull the battery? 20 hours is way too long to wait for something to happen.

Contributor
mhull100
Posts: 10
Registered: ‎04-07-2012
My Device: Bold 9900

Re: Blackberry 9900 frozen on software update

After 10 hrs it moved to 16%, I had pulled the battery a few times before then but couldn't get out of the upgrade so left it and went to bed! Finsihed at 3 in the morning cos thats when my emails started coming thru again

New Contributor
shak77
Posts: 2
Registered: ‎04-16-2012
My Device: 9900

Re: Blackberry 9900 frozen on software update

Just to let you know what I just realized... After hundreds of times pulling the batt out I pressed the "back" button and it says "the device is scheduled to TURN ON on apr 17, 8:15am"... so no matter what you do, there's nothing to do but WAIT until the date they decided to turn it on again. So I will go to bed and tomorrow morning hope to have my bb back. :-/

New Member
jamesmhayden
Posts: 1
Registered: ‎04-17-2012
My Device: 9900 Bold

Re: Blackberry 9900 frozen on software update

do as the guy above has suggested and untick social feeds in the custom install, if it freezes again do alt, caps, delete
New Contributor
shak77
Posts: 2
Registered: ‎04-16-2012
My Device: 9900

Re: Blackberry 9900 frozen on software update

UPGRADE: I went this morning to Tmobile store and they ordered a new bb 9900 for me, it will take 2 days to arrive. I just have to pay $5 shipping but I'm losing a lot of lovely pictures of my baby and my nephew :"(

New Member
sydnielittlemix
Posts: 1
Registered: ‎05-01-2012
My Device: BlackBerry Curve 9360

Re: Blackberry 9900 frozen on software update

mine is the curve 9360 and has been frozen on the 14% overall back up progress and 0% social feeds for around 12 hours, can anyone help?

Contributor
rog45
Posts: 29
Registered: ‎03-19-2012
My Device: bold 9900

Re: Blackberry 9900 frozen on software update

Try Alt +Caps+Del if that doesn't cause a reboot try pulling the battery. If you get it restarted maybe make sure you have a wireless connection and that the phone is plugged in to a power source before attempting an update.

New Member
inkaddicted
Posts: 1
Registered: ‎05-31-2012
My Device: bold 9900

Re: Blackberry 9900 frozen on software update

i have the exact same problem!!! how do i fix it?