Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
Contributor
Posts: 29
Registered: ‎03-19-2012
My Device: bold 9900
My Carrier: telus

Re: Blackberry 9900 frozen on software update

Ummmm? Which "exact same problem". There several descriptions in the thread and also several solutions.
New Member
Posts: 1
Registered: ‎06-08-2012
My Device: curve 9380
My Carrier: 02

Re: Blackberry 9900 frozen on software update

Hi. I saw your comment, did you get your phone sorted in the end, I've got the same problem right now, and I can't do anything. So was just wondering what you did to get it fixed/sorted? Be much appreciated.

Contributor
Posts: 10
Registered: ‎04-07-2012
My Device: Bold 9900
My Carrier: vodafone

Re: Blackberry 9900 frozen on software update

I did - it just started doing it and it was really quick after that. Took about 18 hours, I have backed uo my data onto desktop and I'm doing via PC next time apparently a lot quicker. Good luck :-)

Highlighted
New Member
Posts: 1
Registered: ‎06-13-2012
My Device: 9900
My Carrier: mtn sa

Re: Blackberry 9900 frozen on software update

This is ridiculous, I only came across this update today. And same problem. its been so many months since this problem originated and they still haven't fixed the fukn thing. I will never but another piece of **bleep** blackberry again! I am utterly disgusted!!
Contributor
Posts: 17
Registered: ‎10-26-2010
My Device: Not Specified

Re: Blackberry 9900 frozen on software update

[ Edited ]

My Overall Backup Progress is stuck at 22%.   Glad it's not because I did something dumb.  Smiley Sad

Contributor
Posts: 17
Registered: ‎10-26-2010
My Device: Not Specified

Re: Blackberry 9900 frozen on software update

Finally finished.  That was really annoying.   

Contributor
Posts: 29
Registered: ‎03-19-2012
My Device: bold 9900
My Carrier: telus

Re: Blackberry 9900 frozen on software update

Yes, it is rather annoying. I would still recommend buying the phone but I wouldn't take it out of the store until it was updated or the sales outlet gave explicit instruction what to watch out for. Great phone, just very sloppy updating procedures. Oh, maybe change very to extremely.

New Member
Posts: 4
Registered: ‎06-25-2012
My Device: Blackberry 9900
My Carrier: O2

Re: Blackberry 9900 frozen on software update

did it end up wiping your blackberry from doing a battery pull? Smiley Sad

New Member
Posts: 4
Registered: ‎06-25-2012
My Device: Blackberry 9900
My Carrier: O2

Re: Blackberry 9900 frozen on software update

How long did it take to finish? ):
New Member
Posts: 4
Registered: ‎06-25-2012
My Device: Blackberry 9900
My Carrier: O2

Re: Blackberry 9900 frozen on software update

but now its frozen on the home screen? Smiley Frustrated